I am beginning to like NLB's customer service. It sure has changed much.
Like this afternoon.
The system at all book-drop stations was down during lunch and members were advised to drop their books into a big greyish metallic box. It didn't occur to me to return the books at the customer counter so that I could then proceed to borrow new ones immediately. I only came to realise this when I was browsing through the shelves.
Yes, silly me.
Nonetheless, I had a delightful surprise.
As I explained my predicament to the NLB staff at the customer counter, she smiled and assured me that they could overwrite my records. Even if I could not remember the titles of the books which I had just returned. All I needed to do was to call them to update the records when I reached home later.
Talking about 100% trust in their members. Now, this is what I call good customer service. You hardly get such treatment from a public agency.
About Me
- Just Me
- I live in my little world. I yearn for a world with no saddness, sufferings and separations. But I still live in my little world, waiting for my little wishes to be fulfilled.
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